Make a difference in your community! Work at the Pike Market Senior Center & Food Bank.
Bilingual Client Service Specialist (Food Bank) - see below
Position Title: Bilingual Client Service Specialist
Reports to: Food Bank Manager
Classification: Part-time (18-20 hours/week) temporary – 12 months with possibility of extension, depending on funding
Shift Schedule (may be negotiable):
Tues 8:30a-4p (30 min unpaid lunch)
Thurs 8:30a-4p (30 min unpaid lunch)
Pike Market Food Bank seeks a bilingual English- and Chinese-speaker (preferably Cantonese/Toisanese) to provide communications- and operations-support, helping us ensure all in our community have access to no-cost groceries. The Bilingual Client Service Specialist will help clients check in as they arrive, pack clients’ selection of groceries, and facilitate communication between clients and non-Chinese-speaking staff. The Bilingual Client Service Specialist will communicate with clients about food bank policies and record necessary notes in English for other staff. This is a direct service position, interacting with up to 1000 clients per week in a fastpaced environment. A successful candidate will be a skillful communicator, enjoy interacting with people, and be willing to work on their feet. They will have a history of working well with coworkers and customers, and will be comfortable using a laptop/tablet to enter data. They will be able to communicate clearly but respectfully, and will feel confident setting boundaries and reminding clients of food bank rules.
Essential Duties and Responsibilities
● Check clients into the online system as they arrive
● Assist other staff in communicating and enforcing food bank policies and rules; provide language interpretation as needed
● Speak with clients in Cantonese/Toisanese and English to gather input/feedback, as requested by Food Bank Manager
● Offer and pack the available grocery items in a friendly, efficient manner
● Remain calm and cordial at all times while interacting with a diverse population, including people who may be experiencing mental health challenges or substance use issues
● Communicate clearly and effectively with staff, volunteers, and clients
● Help with setup, cleanup, and other general food bank activities, as assigned
● Be able to stand and repeatedly lift groceries for 4-6 hours at a time, three days a week
● Be punctual, reliable, and eager to help others
● Follow instructions and stay focused on assigned task
Covered outdoor parking garage (80%), unheated warehouse (20%)
● Multilingual; able to speak clearly in English and a Chinese dialect (preferably Cantonese and/or Toisanese)
● Comfortable using a laptop/tablet and online check-in database (training provided)
● Ability to maintain respectful attitude and calm, friendly demeanor even in stressful situations
● Ability to work, standing, in outdoor conditions for 4 hours per day, three days a week
● Ability to lift up to 30 pounds and push a cart
Experience in customer/client service
Ability to read and write clearly in both English and Chinese
Required Application Materials
Please e-mail to email@example.com
• Resume or description of work experience
• Two references, at least one professional
Position Title: Member Services Coordinator – a bilingual Spanish/English position.
Reports to: Programming and Member Services Manager
Classification: Full-time / Non-exempt
Typical Schedule: Monday – Friday. We have a 35 hour a week for work/life balance.
Hourly wage: $24 - $25 DOE
Pike Market Senior Center, “one of the city’s most historic institutions” (Seattle Times) is searching for the perfect person to join our team as the go-to person for Pike Market Senior Center members who visit daily and form the daily community. If you come from a human service background, are committed to equity, inclusion, diversity, and belonging, and are able to remain grounded in a bustling environment, you might be our candidate.
What can we offer you? A positive, fun, supportive work environment that encourages professional growth and cares about your well-being. Work/life balance is important to us. We also have great benefits!
Learn more about Pike Market Senior Center by listening to a recent NPR / KNKX interview about: us https://www.knkx.org/social-justice/2023-06-07/pike-place-market-senior-center-social-services-assistance
You can also read this Seattle Times articles: https://www.seattletimes.com/explore/special-sections/lifelong-learning-helps-maintain-mental-health-and-acuity-as-we-age/
The Member Services Coordinator is:
An easily accessible contact for questions about Senior Center programs and services, and connecting them to these services.
Someone whose job it is to be visible and vigilant and who can de-escalate rising disputes among members.
A welcoming, friendly presence. A part of the Member Services Team, who share responsibility for the experience members have when they walk through the door
Helpful to members who need assistance with information about services outside the Senior Center. For example, bus schedules, directions to services, phone calls. Someone who can assist with members technology and device questions. For example, setting up new phones, internet searches, document printing.
Able to assist with activity programming and co-escorting field trips.
The position works as a member of the Programming and Member Services team.
Essential Job Duties:
Provide consistent agency information to members:
Be visible and available to answer questions; help members find resources they are seeking
Keep membership informed by making announcements, distributing newsletters, and 1:1 interactions.
Orient new members
Proactively make sure that members understand policies
Enhance member experience:
Promote a friendly, welcoming atmosphere
Enforce policies firmly but kindly
Help members find ways to engage
Help members locate needed information and resources
Help with access to the hygiene and personal need supplies
Gather member feedback and information to inform policies and programming:
Interact with members and learn about their interests
Conduct formal and informal surveys
Develop and oversee member feedback sessions
Follow up with suggestions from members in the suggestion box
Help Member Services and Programming team assess how members are responding to program
Your day is spent interacting with the daily community of senior center members. The senior center is your workspace.
Frequently standing and walking. Occasionally sits at desk.
Must be able to lift up to 15 pounds at times
Required Knowledge, Skills and Abilities
Friendly, helpful, positive personality
Experience working in social services and maintaining professional boundaries
Experience assessing and developing programs
Can take charge of situations and ability to stay even tempered, consistent, and fair-minded under pressure
Is skilled at conflict resolution and problem solving; by example, promotes a positive, friendly, and welcoming atmosphere
Experience working with diverse populations including people who are homeless and/or have mental illness
Speaks and writes in English clearly and fluently
Enjoys interacting with seniors
Knowledgeable about resources available to low income seniors and can conduct research to obtain further information
Consistent, organized, and able to follow a schedule
Observant and a good listener
AA or Bachelors in Social Work in Social Work or a related field desired